At TurtlePanda, we take pride in working with suppliers from around the world to source high-quality products for our customers. Our goal is to provide you with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we handle the delivery of your orders.
Processing Time
Once you place an order, our suppliers typically require one to five days to process and prepare your items for shipment. During this time, they carefully inspect and package your products to ensure they arrive in perfect condition.
Shipping Time
After the processing period, your order will be shipped to you. The shipping time varies depending on your location and the destination of the package. On average, it takes 10-20 days for your items to arrive at your doorstep.
Tracking Your Order
As soon as your order is shipped, we will provide you with a tracking number. This tracking number allows you to keep tabs on the whereabouts of your package at all times. You can easily track your order by entering the tracking number on our website or the shipping carrier's website.
Shipping Methods
We work with reliable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method used may vary depending on the size, weight, and destination of your package. Rest assured that we will choose the most suitable shipping method to ensure your items arrive in excellent condition.
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your package. The exact shipping cost will be displayed at checkout before you complete your purchase. Please note that shipping costs are non-refundable.
International Shipping
We are proud to offer international shipping to customers around the world. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.
Shipping Restrictions
While we strive to provide shipping services to as many locations as possible, there may be certain restrictions on specific products or destinations due to legal or logistical reasons. If we are unable to ship to your location, we will notify you promptly and provide a full refund for your order.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately at info@turtlepanda.com. We will work with you to resolve the issue and ensure your satisfaction. Please note that we may require clear images of the damaged package and its contents to process a claim with the shipping carrier.
Questions or Concerns
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team at info@turtlepanda.com. We are here to assist you and provide the best possible shopping experience.
Return Policy:
30-Day Return Guarantee: We want you to be completely satisfied with your TurtlePanda purchase. If you're not happy for any reason, you may return your items within 30 days of receiving your order.
Items Eligible for Return: Items must be in unused and unwashed condition, with all original tags and packaging intact.
Initiating a Return: To start the return process, please contact our customer service team at info@turtlepanda.com with your order number and reason for return. We'll provide you with instructions on how to proceed.
Refund Process: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned items.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges: At this time, we do not offer direct exchanges. If you need a different size or item, please initiate a return for a refund and place a new order.
For more details or assistance, feel free to reach out to our customer service team. Thank you for choosing TurtlePanda!